TIME OF ARRIVAL : From 15:00 hrs.
TIME OF DEPARTURE : Until 10:00 hrs.
HOLIDAY VILLA RENTAL WITH ACCOMMODATION ONLY : Water, gas, electricity included.
AIR-CONDITIONING - SUMMER : 10 hours per night included set on a timer ( 13:00 - 15:00 and 22:00 - 06:00 - or flexible ) during July and August and on Tropical Nights. Can be activated and controlled manually / individually in each room with a remote control. All doors and all windows must be closed. Extra hours €5 per hour.
CENTRAL HEATING - WINTER : 6 hrs per day included ( 06:00 - 09:00 and 18:30 - 21:30 ) set on a sensor ( 21º - 22º ). All doors and all windows must be closed. Extra hours €5 per hour.
INITIAL DEPOSIT : 25 %
BALANCE DUE : If the full balance is not paid 8 week before the date of arrival a reminder will be forwarded. After 3 days the booking will be cancelled and the deposit will be retained.
REFUNDABLE SECURITY DEPOSIT : Refunded in full within 7 working days after your departure, less any breakages or extra cleaning, in such case an invoice will be forwarded, within 30 working days.
MAID SERVICE :
From 7 Nights : Full clean prior to arrival and a midweek Maid Service with a light clean and change of towels is included in all properties.
From 14 Nights or more : Full clean prior to arrival and a midweek Maid Service with a light clean and change of towels. Maid Service with change of towels and bed sheet is included every 7 nights.
Maid Service during low-season ( November - Easter ) and Last-Minute-Offers : on request / not included.
FINAL CLEANING : Unlike most agencies the Final Cleaning is not included in the price. Therefore a Final Cleaning will not be charged 2 or 3 times when Guests book 2 or 3 weeks with us.
PAYMENT METHODS ACCEPTED : Payments in €uro can be made by Bank Transfer, with shared costs associated. Visa/MasterCard are subject to 1% surcharge/shared costs.
CANCELLATION : - 10% More than 1 year before arrival ( max. €200 ) - 25% More than 90 days - 80% 90-30 days - 90% 29-15 days 14 days or less : no refunds
All sums payable hereunder
Villas2rent Mallorca reserves the rights to change the rates of the villa rentals and conditions without notice.
ARRIVAL : To ensure a smooth and trouble free arrival experience, it is appreciated if you could provide us with your flight details. Should you have an early flight arrival we will make arrangements for you to leave your luggage, however we cannot offer any responsibility for the safe keeping.
CELEBRATIONS & EVENTS : Celebrations, Activities and Events are not permitted without a special permission and the maximum number of guests in the villa can never be exceeded. Extra beds for children may be requested on the time of booking through-out the Summer ( Easter - October ). The number of guests staying in the property must be declared at the time of booking and like staying in a hotel, it is obligation to pay the Tourist Tax "Ecotasa" and to leave a copy of the passports of all Guests that we will pass on to the local authorities. Unlisted Guests will be required to leave the premises immediately.
COMPLAINTS : If you should have cause to complain, this must be informed immediately to: info@villas2rentMallorca.com and always during your stay. However we appreciate any suggestions for improving the properties sent to us after your departure.
DEPARTURE : To facilitate cleaning and maintenance we kindly ask you to vacate the villa, pool and grounds in a tidy position and to place all furniture where you found it and also to remove all rubbish before 10:00 hrs and please advise if you decide to leave earlier. The house keys must always be deposited outside in the lintel.
DRIVING INSTRUCTIONS : Driving Instructions with GPS coordinates will be sent to you 4 weeks before the day of arrival. The postal address in the countryside is not GPS friendly.
ELECTRICITY : 220 W
FORCE MAJEURE AND NATURAL DISASTER : Villas2rent Mallorca can not be held responsible for any discomfort caused by climate, natural environment or building works.
GUIDE-SERVICE : Complimentary representative service - on request.
INTERNET : Complimentary WIFI in all the villas for e-mail and net-surfing, however we cannot guarantee the speed or supply. The code is in the booklet in the villa.
MAINTENANCE : The owners and staff reserve the right to visit their property anytime to undertake maintenance, gardening and pool cleaning etc.
PETS : Are regrettably not permitted in any property.
SATELLITE TV : We do offer a range of English, Spanish and German channels in all the villas.
SMOKING POLICY : We strictly enforce a no-smoking policy inside the buildings in all the properties. A 100 €uro deep cleaning fee will be deducted from the security deposit for those Guests smoking inside.
WATER : The tap water is filtered and can be used for cooking. For drinking water, tea and coffee bottled water is recommended.
When you confirm a booking and forward a payment, you and all of your named party have the authority to accept, and do accept these terms and conditions.
Villas2rent Mallorca only offer legal properties for rental with ETV certificate.
ETV ( Touristic Stays ) Law 2/2005 decreed 17/2006, from 17th of February 2007
Law ruling touristic stays and legislation of the Balearic Islands imparted by Inestur of the Balearic Ministry of Tourism.
All holiday properties rented out to tourists has the obligation to have an ETV permit. This quality certificate of the Balearic tourism board is given only to those properties meeting the defined conditions and the according sign with number must be attached to the house.
All Tourist must be registered and pay the Eco-Tourist-Tax for the local authorities upon arrival, except children 0-15 years.