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Terms and conditions

TIME OF ARRIVAL :         From 15:00 hrs.

TIME OF DEPARTURE :    No later than 10:00 hrs.

HOLIDAY VILLA RENTAL WITH ACCOMMODATION ONLY : Water, gas, electricity included. 

AIR-CONDITIONING : 10 hours per night included.

CENTRAL HEATING : 8 hrs per day included.

NON-REFUNDABLE RESERVATION FEE : 25 %

BALANCE : 8 weeks before arrival. If the full balance is not paid by the required date a reminder will be forwarded. After 3 days the booking will be cancelled and the deposit will be retained without any further notice.

REFUNDABLE SECURITY DEPOSIT : Refunded in full within 7 working days after your departure, less any breakages or extra cleaning, in such case an invoice will be forwarded, within 30 working days.

MAID SERVICE :
1 Week : Full clean prior to arrival and a midweek Maid Service with a light clean and change of towels is included in all properties.
2 Weeks or more : Full clean prior to arrival and a midweek Maid Service with a light clean and change of towels. Maid Service with change of towels and bed sheet is included every 7 nights.
Maid Service during the winter / low-season on request.

FINAL CLEANING : Optional and therefore not included.

PAYMENT METHODS ACCEPTED : Payments in uro can be made by Bank Transfer, with shared costs associated. Visa/MasterCard are subject to 1% surcharge/shared costs.

CANCELLATION :
- 10%    More than 1 Year before arrival ( max. €500 ) 
- 25%    More than 90 days                              
- 80%    90-30 days                                
- 90%    29-15 days                               
-100%   14 days or less                         
All sums payable hereunder

Villas2rent Mallorca reserves the rights to change the rates of the villa rentals and conditions without notice.

 

PRACTICAL INFORMATION

ARRIVAL : To ensure a smooth and trouble free arrival experience, it is appreciated if you could provide us with your flight details. Should you have an early flight arrival we will make arrangements for you to leave your luggage, however we cannot offer any responsibility for the safe keeping.

AIR-CONDITIONING : Supplied for 10 hours per night on Tropical Nights set on a timer to be controlled manually in each room. Extra hours on request 5/hour/property. Doors and windows must be closed.

CENTRAL HEATING : 8 hours per day complimentary during the season: Day temperature below 20º / night temperature below 16º. Doors and windows must be closed to maintain a temperature of 20º-22º controlled by a sensor.

CELEBRATIONS & EVENTS : Celebrations, Activities and Events are not permitted without a special permission and the maximum number of guests in the villa can never be exceeded. The number of guests staying in the property must be declared prior to arrival. Further guests will be required to leave the premises immediately.

COMPLAINTS : If you should have cause to complain, this must be informed immediately to: info@villas2rentMallorca.com and always during your stay. However we appreciate any suggestions for improving the properties sent to us after your departure.

DEPARTURE : We kindly ask you to vacate the villa, pool and grounds in a tidy position and to remove all rubbish before 10:00 hrs to facilitate cleaning and maintenance, please advise if you decide to leave earlier. The house keys must be deposited in the lintel.

DRIVING INSTRUCTIONS : Driving Instructions with GPS co-ordinates will be sent to you 4 weeks before your arrival date. The postal address in the countryside is not GPS friendly.

ELECTRICITY : 220 W

FORCE MAJEURE AND NATURAL DISASTER : Villas2rent Mallorca can not be held responsible for any discomfort caused by climate, natural environment or building works

GUIDE-SERVICE : Complimentary representative service - on request

INTERNET : Complimentary WIFI in all the villas for e-mail and net-surfing, however we cannot guarantee the speed or supply.

MAINTENANCE : The owners and staff reserve the right to visit their property anytime to undertake maintenance, gardening and pool cleaning etc.

PETS : Are regrettably not permitted in any property.

SATELITE TV : We do offer a range of English, Spanish and German channels in all the villas.

SMOKING POLICY : We strictly enforce a no-smoking policy inside the building in all the properties. A 50 deep cleaning fee will be deducted from the security deposit for those guests smoking inside.

WATER : The tap water is filtered and can be used for cooking. For drinking water, tea and coffee bottled water is recommended.

When you confirm a booking and forward a payment, you and all of your named party have the authority to accept, and do accept these terms and conditions.

 

Villas2rent Mallorca only offer legal properties for rental with ETV certificate.
ETV ( Touristic Stays ) Law 2/2005 decreed 17/2006, from 17th of February 2007

Law ruling touristic stays and legislation of the Balearic Islands imparted by Inestur of the Balearic Ministry of Tourism.
All holiday properties rented out to tourists has the obligation to have an ETV permit. This quality certificate of the Balearic tourism board is given only to those properties meeting the defined conditions and the according sign with number must be attached to the house.

Info

www.illesbalears.es

Cala d'Or is a beach resort consisting of seven pictoresque bays on the south east coast of Mallorca in the district of Felanitx and Santanyi. Six of the bays have their own small beach and the seventh bay a modern Marina with fancy restaurants at Cala Llonga. Read more
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